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Support
Find answers to common questions, or get in touch with our support team.
Can't find your answer?
Contact SupportShipping times vary by artist location and your destination. Most domestic orders arrive in 5–10 business days. International orders typically take 10–21 business days. Each listing shows the artist's estimated shipping time.
Yes. Once the artist ships your order, you'll receive a tracking number by email. You can also view tracking status in your buyer dashboard under Orders.
Take photos of the damage immediately and contact our support team within 48 hours of delivery. We'll work with the artist to arrange a replacement or refund.
Contact us immediately at support@arthub.com. If the artist hasn't shipped yet, we can update the address. Once shipped, changes are not possible.
We accept all major credit and debit cards (Visa, Mastercard, Amex), and digital wallets (Apple Pay, Google Pay) via Stripe. All transactions are secured with 256-bit encryption.
Original artworks are non-refundable unless they arrive damaged or significantly different from the listing. Prints and reproductions can be returned within 14 days if unopened. See our full Returns Policy for details.
Payment is taken immediately at checkout. The artist receives their payout (minus the 2% platform fee) after the order is confirmed as delivered.
Yes. All payments are processed by Stripe, which is PCI DSS Level 1 certified — the highest level of payment security. ArtHub never stores your card details.
Go to /seller/shop/create, fill in your shop details, and you're live in minutes. Opening a shop is completely free. We charge only 2% per sale.
When you make a sale, ArtHub deducts 2% of the sale price before paying you out via Stripe. So if a work sells for $500, you receive $490.
Payouts are processed automatically via Stripe Connect 7 days after the order is confirmed as delivered. You need to connect a Stripe account to receive payouts.
Yes. ArtHub is available worldwide. You set your own shipping rates and regions in your shop settings. Buyers see prices in USD.
Every seller is manually reviewed before their shop goes live. All listed works must be original or clearly labelled as prints. Each purchase includes a certificate of authenticity signed by the artist.
If a seller hasn't shipped within the stated timeframe and isn't responding, contact our support team. We'll investigate and can issue a refund if the order cannot be fulfilled.
Click the flag icon on any listing to report it. Our moderation team reviews all reports within 24 hours.